Role Project Management, Sales
Overview
Cresta is a tool that utilizes advanced technology to provide real-time coaching and assistance for customer-facing teams.
Key Features:
- Uncover and act on business insights in real-time to make smarter and faster decisions.
- Measure team performance on 100% of conversations and provide targeted coaching to address performance gaps.
- Equip every agent with AI-powered coaching and assistance to enhance their effectiveness and efficiency.
- Strategically automate repetitive conversations with chatbots backed by customer insights to drive efficiency.
- Integrated suite of intelligent products that have been proven to deliver results, with increased customer satisfaction, lower average handling time, saved hours per week, and reduced ramp time.
Use Cases:
- Sales
- Customer care
- Post-call coaching
Benefits:
- Improved business outcomes
- Narrowed performance gap between top and bottom performers