InMoment

InMoment AI is a comprehensive solution designed to transform unstructured feedback into actionable insights, driving business growth and enhancing customer experience.

Key Features:

• InMoment AI provides real-time insights discovery and individual customer recovery by analyzing unstructured feedback.
• The platform uses advanced text analytics and machine learning to understand every aspect of the customer journey, including intent, effort, and emotion.
• InMoment AI employs generative AI and large language models to summarize feedback, predict impacts, and automate actions at scale.

Benefits:

• InMoment AI allows businesses to make informed decisions quickly by providing detailed and immediate insights from diverse customer experiences.
• The platform enhances customer satisfaction and agent performance by understanding nuanced exchanges and linking insights to performance metrics.
• InMoment AI helps organizations align around customer experience by predicting key drivers and their impact on metrics like NPS, CSAT, and CES.

Use Cases:

• Businesses can use InMoment AI to analyze customer feedback and images to improve product, service, and customer experience standards.
• Organizations can leverage the platform to detect new trends and topics in customer vocabulary, ensuring they never miss emerging trends.
• InMoment AI enables companies to automate responses and actions, such as sending recovery emails or recognizing employees, based on AI-driven categorization.

• Transforms unstructured feedback into actionable insights
• Analyzes structured and unstructured data from the entire customer journey
• Unifies omnichannel customer experiences
• Predicts customer intent
• Generates structured and concise summaries of customer feedback
• Detects intent, effort, and emotion in customer feedback
• Automates actions based on AI-driven categorization
• Improves accuracy of text analytics over time using machine learning
• Generates automated responses to customer feedback using AI
• Facilitates real-time feedback analysis
• Asks follow-up questions using generative AI frameworks
• Integrates with external systems such as LangChain and Autogen
• Develops and deploys complex, multi-step AI solutions, including web crawlers
• Identifies areas for improvement in customer experience
• Provides conversational intelligence for agent coaching
• Aligns organizations around the customer experience
• Analyzes images to ensure compliance with brand and product standards
• Utilizes machine learning to uncover trends in customer data
• Extracts predictions and insights from historical and real-time data, including social media and reviews