Role Sales
Overview
Kustomer AI Agent is an advanced AI agent designed to autonomously resolve issues and perform tasks with human-like precision.
Key Features:
- Specialized expertise in specific areas
- Faster resolution through collaboration between AI Agents
- Easy setup and maintenance with clear roles and instructions
Use Cases:
- Empowering customers with instant, human-like support
- Enhancing personalization and issue resolution for customer service representatives
- Automating conversations and actions for leaders
Benefits:
- Greater flexibility and faster problem-solving with specialized AI Agents
- Accelerated issue resolution and personalized experiences
- Streamlined setup and maintenance for efficient operations.
Capabilities
- Automates customer interactions across SMS, email, chat, WhatsApp, and voice channels.
- Resolves customer issues autonomously with human-like precision.
- Provides instant, human-like support to customers 24/7.
- Offers real-time suggestions and guidance to support representatives.
- Drafts responses for support teams, enabling focus on complex issues.
- Provides insights and reports to track performance and improve team efficiency.
- Integrates with third-party systems and data sources, including OpenAPI tools and Shopify.
- Retrieves relevant data from specific objects (kobjects) based on set parameters.
- Responds to inbound web form submissions via email with prompt and personalized communication.
- Delivers consistent, on-brand communication by automatically expanding or condensing messages and improving grammar.
- Categorizes tasks with actionable next steps, such as transferring to specialized departments or sending help articles.
- Reviews AI Agent team responses to ensure accuracy and top-tier performance.
- Adapts to complex conversations and changing topics to ensure smooth interactions.
- Transfers conversations between AI agents and human agents to finalize and complete resolutions.
- Defines AI Agents' purpose and personality.
- Grounds AI Agents in knowledge, policies, and processes.
- Equips AI Agents with tools to act on customer data, create tasks, and route conversations.
- Monitors key metrics and identifies questions agents couldn't answer.
- Automates a broad range of tasks across departments and functions.
- Scales to handle specific functions without significant adjustments to the entire system.