Role Sales
Overview
Minded is an AI platform designed to enhance customer service by deploying intuitive AI agents that make customers feel valued. It is trained on your best agents to ensure high-resolution rates and effective problem-solving capabilities.
Key Features:
- Minded AI can perform any task a human agent can, including learning from past problem resolutions, accessing customer data, reading help center articles, and taking actions to solve customer issues.
- The platform boasts a 99.8% accuracy rate in production, developed by experts from Alibaba and Google to ensure maximum accuracy and safety at scale.
- It includes built-in PII masking and enterprise-grade security, allowing you to keep sensitive data within your environment without sharing it with Minded AI, and is SOC 2 compliant and GDPR ready.
Use Cases:
- Companies looking to reduce customer service costs can benefit from Minded's ability to reduce cost-per-ticket by 67%.
- Organizations aiming to improve customer satisfaction can leverage Minded's high-resolution rates, achieving up to 75% in just three months.
- Businesses seeking to decrease customer wait times can utilize Minded to reduce these times by 90%.
Benefits:
- Minded offers a significant reduction in customer service costs, with a 67% decrease in cost per ticket.
- The platform provides a high-resolution rate, with a 72% resolution rate achieved in just three weeks, and up to 75% in three months.
- Clients only pay for successful resolutions, ensuring that investments are directly tied to positive outcomes for both the company and its customers.
Capabilities
- Resolves customer support tickets with 99.8% accuracy
- Reduces customer support ticket volumes by 50-70%
- Learns from historical data to improve accuracy and eliminate AI hallucinations
- Connects to CRM, help center, and back-office systems
- Takes actions via APIs to pull customized data and resolve issues
- Manages multi-party conversations to address tasks outside of the ticket itself
- Masks Personally Identifiable Information (PII)
- Complies with SOC 2 and GDPR standards
- Integrates with external tools and search engines via API calls
- Generates SQL from natural language
- Acts as a virtual project manager
- Reconciles financial data
- Trains AI Agents from the best human agents
- Achieves a 72% resolution rate within 3 weeks
- Automates patient triaging processes
- Analyzes patient interactions to improve care management
- Generates actionable insights for healthcare professionals
- Integrates with digital health records