Role Project Management
Overview
Moveworks is an advanced AI platform designed to empower your entire workforce by finding answers, automating tasks, boosting productivity, and building AI agents.
Key Features:
- Moveworks AI Assistant finds answers and automates tasks across your tech stack using multiple LLMs and hundreds of out-of-the-box integrations and plugins.
- The platform accelerates workflows for all enterprise teams in over 100 languages, providing advanced agentic AI support.
- Moveworks ensures the highest trust and security standards, being the only agentic AI platform in the FedRAMP® Marketplace.
Benefits:
- Moveworks significantly reduces support resolution time, as demonstrated by Leidos, which saw a drop from 47 hours to 15 minutes.
- The platform achieves a 96% accuracy in ticket routing, as evidenced by Equinix, cutting ticket lifespan by a third.
- More than 25,000 AkzoNobel employees actively use Moveworks, leveraging its capabilities across 150 countries.
Use Cases:
- IT teams can troubleshoot issues, provision software, and triage incoming tickets efficiently with Moveworks.
- HR departments can check PTO balances, submit or process PTO requests, and generate PTO emails seamlessly.
- Sales teams can find prospect information instantly, generate follow-up emails, and close deals faster with auto alerts.
Capabilities
- Resolves IT tickets efficiently and accurately
- Automates HR inquiries and administrative tasks
- Triages and routes support requests to appropriate teams
- Builds and customizes AI agents tailored to organizational workflows
- Integrates seamlessly with business platforms like Salesforce and ServiceNow
- Provisions cloud resources and software via automated workflows
- Schedules interviews and manages candidate interactions
- Simplifies and streamlines PTO request processes
- Provides multilingual support and real-time translations for global operations
- Utilizes knowledge base articles for issue resolution and information dissemination
- Automates repetitive tasks across IT and HR departments
- Enhances security compliance through FedRAMP readiness
- Optimizes productivity by automating workflows across enterprise systems