Overview
RingCentral AI - Smart Solutions for Business Communications is an AI-powered communications platform that enhances phone, messaging, and video workflows with machine learning and generative AI to boost efficiency and user experience.
Key Features:
- AI-powered transcription and automatic note-taking for calls and meetings
- Intelligent virtual assistants and AI chatbots providing 24/7 self-service and real-time agent assistance
- AI-driven analytics, sentiment analysis, and real-time coaching for performance insights
Use Cases:
- Customer support automation with IVAs, chatbots, and post-call summaries
- Sales enablement through lead scoring, real-time call coaching, and automated follow-ups
- Internal productivity: smart scheduling, task management, and automated meeting summaries
Benefits:
- Increased operational efficiency by automating repeatable tasks and reducing manual work
- Improved customer experience via personalization, faster resolutions, and 24/7 availability
- Stronger security and compliance with end-to-end encryption, audits, and transparent AI governance