Role Project Management
Overview
ServiceNow AI Agents are designed to drive exponential productivity across every corner of your business by autonomously managing tasks and enhancing operational efficiency.
Key Features:
- ServiceNow AI Agents autonomously solve essential business challenges, accelerating outcomes and empowering people with a skilled digital workforce.
- The AI Agent Orchestrator allows teams of AI agents to autonomously collaborate across IT, HR, CRM, and more, or build custom solutions with AI Agent Studio.
- ServiceNow AI Agents integrate directly with all your systems and workflows, providing seamless integration and efficiency on a single, scalable platform.
Benefits:
- ServiceNow AI Agents unlock productivity at scale by allowing employees to focus on their best work while AI agents handle routine and complex tasks.
- The platform provides a single monitoring dashboard to govern the performance of AI agents, ensuring trust and efficiency in operations.
- With built-in governance, analytics, and text-to-action capabilities, ServiceNow AI Agents enhance productivity while aligning with organizational goals.
Use Cases:
- In IT, AI agents can perform routine tasks such as provisioning software for a new employee or diagnosing and resolving high-priority IT outages.
- In Human Resources, AI agents can manage tasks such as onboarding new employees or handling employee inquiries autonomously.
- In CRM, AI agents can streamline customer interactions by autonomously managing customer service requests and providing real-time solutions.
Capabilities
- Automates routine tasks such as software provisioning
- Diagnoses and resolves high-priority IT outages
- Resets compromised user passwords after security alerts
- Coordinates multi-step responses to phishing attacks
- Approves employee time-off requests
- Manages the onboarding process for new employees, including provisioning accounts, devices, and training resources
- Handles customer return requests
- Manages product recalls, from notifying customers to tracking returns and updating records
- Checks for syntax errors in code
- Tests new features across multiple environments
- Collaborates with other AI agents to deliver seamless, end-to-end workflow orchestration across systems and domains
- Analyzes complex situations using Workflow Data Fabric
- Creates resolution plans for live agent approval
- Executes solutions and verifies results
- Updates stakeholders automatically
- Pulls order information, policies, and customer information from different systems to confirm eligibility for returns and refunds
- Responds to customer inquiries and initiates workflows
- Provides real-time answers to employee questions
- Approves or denies requests after checking them against company policies
- Manages processes and collaborates with employees
- Gathers data from its environment using sensors, web crawlers, or file readers
- Uses machine learning models to make decisions
- Monitors results, incorporates feedback, and adapts approach
- Streamlines operations and adapts to diverse business needs across IT, HR, CRM
- Initiates platform workflows by issuing natural language commands
- Builds dynamic workflows that solve business challenges as they learn and adapt
- Manages incident responses
- Creates custom GenAI skills for specific business needs
- Selects models and assigns skills to applications
- Connects to data and knowledge within the Now Platform for enhanced context and accuracy
- Orchestrates end-to-end value chains
- Identifies and resolves problems independently
- Comprehends context and intuitively creates a step-by-step process for resolution
- Automates tasks using a conversational natural language interface
- Orchestrates, analyzes, and governs AI agents
- Collaborates across IT, HR, CRM
- Manages tasks in any department, from simple, time-consuming activities to complex, multi-step processes