Role Sales
Overview
Sierra transforms customer experiences with conversational AI, delivering personalized, real-time solutions while enhancing customer satisfaction.
Key Features:
- 24/7 AI agent availability, empathetic and brand-aligned communication
- Real-time problem-solving, including exchanges and subscription updates
- Voice-enabled interactions integrated with call center technology
Use Cases:
- Handling customer inquiries across multiple channels
- Streamlining complex customer service tasks
- Improving customer loyalty through personalized, empathetic engagement
Benefits:
- Consistent, scalable customer experiences on every platform
- Continuously improving AI agents tailored to your brand
- Robust security, compliance, and data governance
Capabilities
- Updates cases in CRM systems
- Manages deliveries in order management systems
- Integrates with CRM, CDP, and knowledge bases
- Engages customers on behalf of businesses
- Employs LLMs from OpenAI, Anthropic, and Meta
- Provides customer support
- Personalizes AI agents to reflect brand voice and tone
- Updates order systems
- Orchestrates across multiple systems, knowledge sources, and AI models
- Breaks down high-level goals and processes into smaller steps
- Coordinates access to resources
- Accesses knowledge and key systems
- Draws on AI models for planning, decision making, response generation, and self-evaluation
- Locates information from account information to order history and corporate policies
- Executes complex, multi-step workflows
- Provides always-on support
- Troubleshoots customer devices
- Processes returns
- Changes subscription plans
- Understands natural language, context, tone, sarcasm, and jargon
- Generates fluent language in the form of text and audio
- Reasons and solves problems
- Ensures secure integration with systems of record
- Provides auditing and quality assurance workflows
- Ensures data governance and security
- Adapts to changes in business and improves customer experience through analytics and reporting