Shared Inbox Triage Agent
Adrian Arce Your shared inbox runs itself. Every email is classified, drafted, and routed before your team touches it.
Emails pile up, urgent messages sit unread, and your team spends the first hour triaging instead of working. This solution connects Claude to your shared inbox — it reads every incoming email, classifies it by intent and urgency, drafts a response, and routes it to the right person. By the time your team opens their laptop, the inbox is already organized.
- Email Classification — Tags every message by intent (inquiry, complaint, escalation) and urgency before any human sees it.
- Smart Routing — Sends each email to the right team member or queue based on rules you define.
- Response Drafting — Generates a ready-to-review reply using your knowledge base and tone guidelines.
- Escalation Flagging — Surfaces high-urgency emails immediately, with context on why they were flagged.
- Multi-Language Handling — Reads and classifies emails in multiple languages without separate workflows.
- Audit Trail — Logs every classification and routing decision for reporting and refinement.
- A complaint arrives at 7am — classified, routed, and drafted before the rep's shift starts.
- A vendor invoice question hits the inbox — tagged and sent directly to accounts payable automatically.
- Leadership asks about escalation volume last quarter — you pull the log in two minutes.
- Claude connects to your shared inbox (Gmail, Outlook, or custom mail server).
- Every email is classified by intent, urgency, and topic using rules set during onboarding.
- Claude drafts a response using your knowledge base and tone guidelines.
- The email and draft are routed to the correct person or queue automatically.
- The agent reviews and sends with one click — or edits before sending.
$5,000 – $12,000
Inbox integration, classification rules, routing logic, and response drafting setup. Connected to your knowledge base and tone guidelines. 30 days post-launch support.
Price varies based on inbox volume and routing complexity.
Most companies use AI for individual tasks. Nobody has connected it to the inbox where half their operational breakdowns start. This closes that gap — turning your shared inbox into an automated triage layer that runs without human intervention.