🟠 Team Overview: TABITHA AI™ — Voice Reception System🟠

Powered by Aurora Reception™

Setup: £2,000 (one-time)

Monthly Care: £300-500 (12-month commitment)

🟠 What This Team Does

We build a calm, brand-true AI receptionist that answers calls 24/7, qualifies customer needs, checks your calendar in real-time, and books appointments automatically — then hands over cleanly to your team when needed.

The problem we solve: Service businesses lose £500-£2,000/month in revenue from missed calls. Every unanswered call = potential revenue walking to your competitor.

TABITHA captures every opportunity. Never misses a call. Never takes a day off.

🟠 What You Get (Go-Live Ready System)

Brand Voice OS™

• Custom greetings in your exact tone
• "Always say / Never say" guidelines
• Refusal scripts for out-of-scope requests
• Closing phrases that match your brand

Reception Flow & Rules

• Intake questions tailored to your services
• Two-slot booking offer (reduces decision fatigue)
• Real-time calendar availability checking
• Confirmation text/email automation
• Buffer rules and time windows

Calendar & Communication Integration

• Cal.com, Calendly, or Google Calendar
• Microsoft 365 compatibility
• Email authentication (SPF/DKIM/DMARC setup)
• Confirmation messages with .ics calendar files

No-Show Reduction System

• T-24h reminder (day before)
• T-2h reminder (2 hours before)
• 1-tap confirm/reschedule links
• Automated follow-up sequences

Safety Guardrails

• Escalation triggers (customer frustration, urgent situations)
• Medical/legal request protocols
• Human handover pathways
• Emergency scenario scripts

Quality Assurance & Testing

• Red-team testing (we try to break it)
• Refusal check scenarios
• Call transcript review
• Pre-launch fix pass
• Internal team testing

Handover Pack

• "How it works" documentation
• Edit points (how to modify scripts)
• Rollback plan (if issues arise)
• Team training session (30 min)

🟠 Typical Outcomes

Businesses using TABITHA see:

✅ 3× faster response time (calls answered in seconds, not hours)

✅ +20-40% confirmed bookings (capture more inquiries)

✅ -20-35% no-shows (automated reminders work)

✅ 15-20 hours/week saved (staff freed from phones)

✅ ROI in 8-12 weeks (system pays for itself)

Who This Is For

✅ Service businesses receiving 20+ calls/week

✅ Companies missing calls during busy periods

✅ Businesses losing revenue to after-hours inquiries

✅ Teams are tired of playing phone tag with customers

Industries: Car dealerships, salons, clinics, gyms, trade services (plumbers, electricians), consultancies, studios

🟠 What We Need Before We Start

To build your TABITHA system:

1. Calendar access + buffer rules/time windows
2. 5-10 real message examples in your tone (emails, texts, past communications)
3. Services list + areas covered + pricing bands (if applicable)
4. Escalation contact + preferred handover channel (email/Slack/text)
5. Business hours + locations (if multiple)

🟠 Build Timeline

Week 1-2: Build Phase

• Brand voice calibration session (60 min)
• System configuration & integration setup
• Internal testing by our team

Week 3: QA & Training

• Your team tests the system
• Two QA rounds included
• Refinements based on feedback
• Team training session

Week 4: Go-Live

• Forward business number to TABITHA
• Monitor the first 50 calls
• Real-time adjustments
• 30-day evolution review

Total delivery: ~4 weeks from kickoff to go-live

🟠 Monthly Care & Optimise (£300+ month)

Why ongoing care matters: Your operations change. Care keeps conversions high and brand consistency tight.

What's included:

Performance Optimization

• Script & voice tuning based on real call data
• A/B testing (slot phrasing, reminder timing)
• Conversion rate improvements

Monthly Reporting

• Answer rate (% of calls handled)
• Booking rate (% converted to appointments)
• No-show rate (reminder effectiveness)
• Time saved (staff hours recovered)

System Maintenance

• Knowledge base updates
• Edge-case fixes (new scenarios)
• Guardrail checks (safety protocols)
• Integration updates

Priority Support

• Faster response times
• Change requests processed within 48h
• Monthly change log

Commitment: 12-month minimum (predictable costs, continuous improvement)

🟠 Data & Privacy

Data retention: Call logs kept for 30 days, purged automatically

Deletion: On request anytime

GDPR compliance: Minimal data collection, encrypted storage

Transparency: Full call transcripts available for review

🟠 The Path to TABITHA

Usually follows this sequence:

1. Aurora AI Audit™ (£997) — Assess if TABITHA is right for you
2. TABITHA Build (£2,000) — System goes live
3. Monthly Care (£300-500) — Continuous optimisation

Alternative: We can adopt an existing AI receptionist system (competitor migration) after a quick health check.

🟠 The Outcome

Never miss another call. Capture every booking opportunity. 24/7.

Your team focuses on delivery, not phones.

Your customers get instant responses, not voicemail.

Your revenue grows from captured opportunities, not lost leads.

Setup: £2,000 (one-time)

Monthly Care: £300+ (12-month)

Timeline: 3-4 weeks to go-live

ROI: Typically pays for itself in 8-12 weeks